Privacy policy

At Pure Box Supply, operated by GE LLC, we recognize that privacy is an important part of a trustworthy online shopping experience. Whether you are browsing our wooden home accessories, placing an order for a solid wood picture frame, or contacting us about a wooden shelf, we want you to understand how information may be collected, used, stored, and protected.

This Privacy Policy describes our information practices when you visit https://www.pureboxsupply.com/, communicate with our customer service team, or purchase products through our website.

By using our website, you acknowledge the practices described in this policy, subject to any consent requirements imposed by applicable law.

2.1 Information We Collect

Depending on how you interact with our website, we may collect several categories of information.

A. Personal and Contact Information

When you place an order, submit an inquiry, or communicate with our team, we may collect:

  • First and last name.

  • Billing address.

  • Shipping address.

  • Email address.

  • Telephone number, if provided.

  • Order history and purchase details.

  • Customer service correspondence.

This information allows us to identify your order, communicate with you, and provide appropriate assistance.

B. Transaction and Payment Information

When you purchase merchandise, certain transaction information may be collected, including:

  • Products purchased.

  • Order totals and applicable taxes.

  • Payment transaction references.

  • Payment status.

  • Billing details.

  • Refund and transaction records.

Payment card information may be processed directly by third-party payment service providers. We do not intend to store complete payment card numbers or security codes on our own systems unless a properly secured payment service specifically requires and supports such processing.

C. Technical and Browsing Information

When you access our website, certain technical information may be collected automatically, including:

  • IP address.

  • Browser type and version.

  • Device information.

  • Operating system.

  • Website access dates and times.

  • Pages visited.

  • Referring website information.

  • General interaction and browsing activity.

This information helps us understand how visitors use our website and identify opportunities to improve website performance and usability.

2.2 How We Use Your Information

We collect and use information for legitimate business and operational purposes, including:

Order Fulfillment and Delivery

We use relevant customer information to verify purchases, process transactions, prepare orders, arrange shipping, and communicate delivery-related updates.

Customer Service

Your contact and order information allows our team to respond to questions concerning wooden picture frames, wall hooks, shelves, shipping, returns, exchanges, and refunds.

Website Improvement

Technical and browsing information may help us identify website errors, understand customer navigation patterns, improve product presentation, and make the shopping experience more convenient.

Transaction Security

We may use certain information to identify suspicious transactions, prevent unauthorized activity, investigate potential fraud, and protect our customers and business operations.

Business Communications

We may send transactional messages concerning order confirmations, shipping updates, payment notifications, and customer service matters.

Where permitted by law and where appropriate consent has been obtained, we may also use contact information to send promotional communications about new products, special offers, or other store updates.

You may opt out of marketing emails through the unsubscribe instructions included in those communications.

2.3 Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to support website functionality and understand how visitors interact with our online store.

These technologies may serve several purposes:

  • Remembering certain browsing preferences.

  • Maintaining shopping cart functionality.

  • Supporting checkout and payment operations.

  • Measuring website traffic and performance.

  • Understanding which product categories attract customer interest.

  • Helping identify technical issues and improve website navigation.

Some cookies are necessary for essential website functions, while others may support analytics or advertising activities.

You may be able to manage cookies through your browser settings or available website consent tools. Disabling certain cookies may affect shopping cart functionality, checkout features, or other parts of the website.

Where required by law, we will obtain consent before using non-essential cookies or similar technologies.

2.4 How We Share Information

GE LLC does not sell customers' personal information in exchange for monetary consideration as part of its ordinary business operations.

However, certain information may be shared with service providers and business partners when reasonably necessary to operate our store.

These parties may include:

Payment Processors

Payment service providers may receive transaction-related information to authorize and process payments, detect fraud, and manage refunds.

Shipping and Delivery Providers

We may share customer names, shipping addresses, and necessary delivery information with carriers and logistics providers so merchandise can reach the correct destination.

Website Hosting and E-Commerce Providers

Our hosting, website infrastructure, and e-commerce service providers may process technical information and order-related data to maintain the operation of our website.

Analytics and Technical Service Providers

Certain third-party providers may help us evaluate website performance, identify errors, and understand general visitor behavior.

Professional and Legal Service Providers

Information may be disclosed to legal advisers, accountants, auditors, or other professional service providers when reasonably necessary for business administration or legal compliance.

Government Authorities

We may disclose information when required by law, legal process, valid governmental requests, or when necessary to protect legal rights and prevent unlawful activity.

Third-party service providers are expected to handle information in accordance with their applicable contractual, legal, and security obligations.

2.5 Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including:

  • Completing and documenting customer transactions.

  • Managing refunds and returns.

  • Responding to customer inquiries.

  • Maintaining accounting and business records.

  • Meeting tax and legal obligations.

  • Resolving disputes.

  • Preventing fraud and protecting business interests.

Retention periods may differ depending on the type of information and the legal requirements applicable to the particular record.

When information is no longer reasonably necessary, we may securely delete, destroy, or de-identify it, subject to applicable recordkeeping obligations.

2.6 Information Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.

Our security practices may include access restrictions, secure service providers, system monitoring, and appropriate safeguards for information processed through our website.

However, no internet transmission, electronic storage system, or online platform can be guaranteed to be completely secure.

Customers should also take reasonable steps to protect their email accounts, devices, passwords, and other information used when shopping online.

2.7 Florida Privacy and Data Protection Rights

We respect applicable privacy protections under Florida law.

Florida's Information Protection Act, Section 501.171, Florida Statutes, establishes requirements concerning the protection of certain personal information and notification following qualifying security breaches.

Where applicable, GE LLC will take the legally required steps to investigate and respond to a qualifying security incident and provide legally required notifications within the prescribed timeframes.


The Florida Senate+1

 

Florida's Digital Bill of Rights, Sections 501.701–501.722, Florida Statutes, may also apply to businesses meeting the statute's applicability requirements. Not every online retailer is automatically subject to all of its provisions.


The Florida Senate+1

 

Depending on the laws applicable to your circumstances, you may have rights to:

  • Request information about personal data processing.

  • Request access to certain personal information.

  • Request correction of inaccurate personal information.

  • Request deletion of eligible personal information.

  • Withdraw consent where processing is based on consent.

  • Exercise applicable rights concerning targeted advertising or certain forms of personal data processing.

To submit a privacy-related request, email [email protected] with the subject line Privacy Rights Request.

We may request reasonable information to verify your identity before processing a request. We will respond in accordance with applicable legal requirements.

2.8 Children's Privacy

Pure Box Supply is intended for a general audience and is not designed to knowingly collect personal information directly from children under 13 without the required parental consent.

We do not knowingly request children's personal information for independent account creation or marketing purposes.

If a parent or legal guardian believes that a child has provided personal information without appropriate authorization, please contact us so that we can review the situation and take appropriate action.

2.9 Third-Party Websites

Our website may contain links to third-party websites, payment platforms, or external services.

These websites operate independently and may maintain their own privacy policies, security practices, and data collection procedures.

GE LLC does not control the privacy practices of external websites. We encourage customers to review the applicable privacy policies before submitting personal information to third parties.

2.10 Marketing Preferences

We may occasionally provide information about product updates, store announcements, and promotions when legally permitted.

Customers who no longer wish to receive promotional emails may use the unsubscribe link included in the message or contact us directly.

Please note that opting out of marketing communications does not prevent us from sending essential transactional messages, such as order confirmations, delivery notices, or responses to customer service requests.

2.11 Changes to This Privacy Policy

We may revise this Privacy Policy when our website functionality, business operations, service providers, or applicable legal requirements change.

Any updated version will be published on our website with a revised effective date.

Your continued use of the website after an updated policy becomes effective will be subject to the revised practices to the extent permitted by applicable law.

2.12 Contact Information

For privacy questions, data requests, or concerns regarding the handling of personal information, please contact:

GE LLC

1200 Brickell Ave, Suite 510
Miami, FL 33131
United States

Email: [email protected]

Subject Line: Privacy Policy Inquiry