Contact information

At Pure Box Supply, we believe helpful customer service is just as important as offering practical and attractive products for everyday living.

Whether you need information about a solid wood picture frame, want to learn more about our wooden wall hooks and shelves, have a question about an existing order, or require assistance with a return, our customer support team welcomes your inquiry.

We encourage customers to contact us whenever they need clarification or assistance. Our goal is to provide clear information, helpful communication, and a reliable shopping experience.

5.1 Business Information

5.2 Customer Service Assistance

Our customer support team can assist with a variety of shopping-related questions, including:

Product Information

Questions about our solid wood picture frames, wooden wall hooks, wooden shelves, product characteristics, materials, and general product information.

Order Assistance

Help locating an order, confirming submitted order information, and understanding order-related notifications.

Shipping and Delivery

Questions about shipping charges, delivery arrangements, tracking updates, delayed packages, and delivery concerns.

Returns and Refunds

Assistance with return eligibility, damaged merchandise, incorrect deliveries, refund requests, and replacement arrangements.

Website and Payment Support

Assistance with checkout difficulties, payment-related questions, and general website functionality.

5.3 How to Contact Us

For the most efficient assistance, please email:

[email protected]

When contacting us about an existing purchase, please include:

• Your full name.

• Your order number, if available.

• The product involved.

• A clear explanation of your question or concern.

• Supporting photographs or documents, if relevant.

Providing these details helps us understand your situation and reduces unnecessary communication.

5.4 Business Correspondence

Written correspondence may be sent to:

GE LLC
1200 Brickell Ave, Suite 510
Miami, FL 33131
United States

Please clearly identify the purpose of your correspondence so that it can be directed to the appropriate person or department.

5.5 Customer Service Commitment

We aim to handle customer inquiries professionally, respectfully, and with reasonable attention to detail.

Some matters may require additional investigation, such as payment verification, carrier communication, inventory confirmation, or return inspection.

When additional review is necessary, we appreciate your patience while we work toward an appropriate resolution.

5.6 Important Customer Notice

For your protection, please avoid sending full payment card numbers, account passwords, security codes, or other highly sensitive information through ordinary email.

When contacting us about a payment, provide only the information reasonably necessary to identify the transaction, such as your order number and payment date.

Thank you for choosing Pure Box Supply. We appreciate your trust and look forward to assisting you.